A remote support tool is supposed to solve a problem: someone needs help, a technician connects, and the issue gets fixed. The same access can become dangerous when criminals find a way in first. That is why the wave of ConnectWise ScreenConnect abuse has drawn so much attention. ScreenConnect, now known as ConnectWise Control, is widely used by IT teams and managed service providers to access computers remotely. When it is configured well and kept patched, it is a useful tool. When it is...